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Edit Dashboard with refreshing reports causes indefinite hang

In the November 2014 release, if you take a dashboard into edit mode which has reports that automatically refresh, the program will hang indefinitely. If you try to edit the leftmost tab and this has happened, it will keep you from being able to log in, because edit mode immediately launches and causes the hang.

I pulled the logs related to this error. It happens every time I try to edit a dashboard where my reports refresh every 5 seconds, but does not occur in dashboards that do not refresh.

I have not tried longer refresh intervals.

The export for one of the example dashboards that is causing this hang is attached.

This is one of the errors:
[code]Dec 05, 2014 10:14:40 AM org.apache.catalina.core.StandardHostValve custom
SEVERE: Exception Processing ErrorPage[exceptionType=java.lang.Exception, location=/ErrorEntry.i4]
java.lang.IllegalStateException: Cannot forward after response has been committed
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:348)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:461)
at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:412)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:201)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
[/code]

[code]
Dec 05, 2014 10:14:40 AM org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet action threw exception
java.lang.IllegalStateException: Cannot forward after response has been committed
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:348)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:461)
at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:412)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:201)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
[/code]

[code]
Dec 05, 2014 10:14:40 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [action] in context with path [] threw exception
java.lang.NullPointerException
at com.hof.mi.data.ReportWrapperBean.getSeriesSelectionType(ReportWrapperBean.java:6079)
at com.hof.mi.web.form.DashboardTabForm.hasSeriesSelection(DashboardTabForm.java:1689)
at com.hof.jsp.includes.MIDashEditMenu_jsp._jspService(MIDashEditMenu_jsp.java:140)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
at com.hof.jsp.includes.dashboard.dashboardContent_jsp._jspService(dashboardContent_jsp.java:552)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
at com.hof.jsp.mi_005fdashboard_jsp._jspService(mi_005fdashboard_jsp.java:2192)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.hof.servlet.BrowserHeaderFilter.doFilter(BrowserHeaderFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
[/code]
Hello Justin,

Quite an unusual error you are experiencing. Can we ask what particular version of YF this is occurring on ( YF 6.3/7.0/7.1 ) ?

We've attempted to replicate your problem using YF 7.1 November build, and have had no success - we built a dashboard with a number of reports refreshing at 5-second intervals, and were able to edit the dashboard without the system hanging. The errors provided pointed to a possibility that the issue was related to reports with Series Selection set up, however we still couldn't replicate the issue.

The next option would be to either have you upload a copy of your YF database so we can test directly on it, or to gain access to your YF instance remotely. Please drop us a line at support@yellowfin.bi if you would like to pursue these options further.

Kind Regards,

Danny
Sorry, this is the 7.1 OCTOBER build. Not November, sorry!

Also, the database is in a production state in an Oracle cluster at one of my client sites. Getting remote access to you would be difficult.
Hi Justin,

Thanks for the additional info. Once again we couldn't replicate the dashboard edit hanging issue in the October 7.1 build, so the next step is for you to run the info_threads script ( http:///info_threads.jsp ) in your browser, and send the results to support@yellowfin.com.au.

Kind Regards,

Danny

Thanks for trying Yellowfin

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