Join the team and join the fun
We are always looking for talented people who want to make a difference. From Development to Sales, and Design to Customer Service, in Australia, the US, Japan and the UK, Yellowfin works as one team. The culture of Yellowfin is diverse and talent-focused, which creates an energy and passion that you won’t find elsewhere. If you have a passion for helping businesses grow, please let us know.
Yellowfin is the only enterprise analytics suite that combines industry-leading automated analysis, storytelling, and collaboration. Our passion is helping our customers grow and optimise their business by making it easier and faster to discover, understand, and act on business opportunities. We’re an industry recognised leader in innovation,the Top 5 analytics platforms across all 15 Gartner Critical Capabilities for Analytics and Business Intelligence Platforms, 2018 and No 1 in Embedded BI by BARC with a history of helping our customers understand the why faster.
More than 27,000 organizations and more than three million end-users across 75 countries use Yellowfin every day.
Customer Success Manager,
Melbourne or Sydney, Australia
The APAC team is looking for an experienced Customer Success Manager to drive our partner’s success and growth within the Yellowfin community. The Customer Success Manager is focused on understanding the business needs of their accounts; helping to define plans to achieve objectives, manage outlined plans, generate additional sales, and to build an exceptional customer experience as the internal champion and voice of the account.
A good understanding of the analytics industry or experience in a closely related field in sales or customer service and a demonstrated technical aptitude or an ability to learn new software products is a key requirement.
Prospective candidates must also demonstrate an ability to build productive relationships at all levels of the organisation, be highly collaborative, self motivated and have highly developed problem solving and negotiation skills.
Applications to be sent to firstname.lastname@example.org. Please include a cover letter with your CV.
Regional Sales Manager,
London or Milton Keynes, UK
As a Regional Sales Manager, you will be key to driving our continued growth within the region. The Regional Sales Manager is responsible for defining and executing sales plans for Direct or ISV accounts within the region and then meeting or exceeding sales quotas through prospecting, qualifying, managing and closing opportunities.
You’ll need to manage complex sales cycles and develop opportunities in existing accounts by working in partnership with Customer Success Managers.
You will have a minimum of 8 years of software solution sales experience focused on ISVs and a successful track record of closing in a quota carrying role. You will have strong technical acumen, an execution focus and a sense of urgency combined with an ability to go beyond relationship management.
Experience with analytics, data, databases, predictive modelling, or Business Intelligence and Bachelor's Degree with a technical or business focus is preferred. A demonstrated ability to learn new software products is essential.
Natural curiosity and focus on helping customers succeed, excellent communication skills and the ability to interact, communicate and motivate individuals at all levels of an organisation is a key requirement, as is the ability to collaborate and play as part of a team.
You also need to be able to work autonomously and be driven to succeed in a fast, fun and dynamic start-up environment.
If this sounds like you we want to hear from you!
Please send your CV and a cover letter to email@example.com.
Regional Marketing Manager,
Milton Keynes, UK.
Our Regional Marketing Manager will play a vital role in driving lead generation, nurture, and supporting the sales function in the EMEA region, as well as being a key source of local market knowledge to feed into the global strategy. You’ll work closely with the EMEA Sales Director and field team (sales, customer success and product consulting), corporate marketing (based in Melbourne, Australia), and regional teams based in the US, Australia, and Japan.
You will have both creative and organisational skills while, at the same time being analytical and an excellent customer relationship builder. You’ll be fluent in Marketo, and have experience in end to end webinar development, live events, and lead-nurture programmes.
You will have a minimum of 10 years marketing experience in a B2B role, ideally in software, and a proven track record of working closely with sales to deliver tangible ROI results. Good with data and people, you’ll have excellent verbal and written communications skills and a solutions focussed mindset.
Experience in social media, content and online marketing, as well as funnel management and lead nurture is preferred. We’d also love to hear from people who have exposure to partner and channel management.
This is not a job for those who like to delegate, but rather someone who can roll up their sleeves, dive in, and deliver leads.
If this sounds like you we want to hear from you! Please send your CV and a cover letter to firstname.lastname@example.org.
Support Desk Analyst,
Milton Keynes, UK.
You’ll be joining an incredibly highly regarded company in the BI space as a huge part of our EMEA operation, providing application support via phone, posts, email, and remote access.
In this role you will get to help our global customers use their data in new and exciting ways. Yellowfin is all about teamwork, collaboration, and putting the customer experience first. You will work directly with our customers, being their superhero, solving general to more technical product questions. So, dust of your cape and get ready to show our clients just what they can achieve when they put their data to work with the support of our Yellowfin team.
You’ll be given the training, support and mentoring to continually improve your skills. Only the most ambitious companies, with a clear vision on how to scale can gain clients
So what will you actually be doing?
- Provide support by phone, email, and community posts.
- Prioritize and escalate issues through our global team and workflow
- Working closely with your global team/managers to help prioritise and manage clients
- Keep detailed records of product defects/enhancements
- Follow up on escalated issues, be the voice of the customer, own it!
- Build fabulous relationships with our customers
What you’ll need to get the job done
- Minimum 4 years relevant experience working in a support team environment.
- A bachelor’s degree, technical degree, or uber time in the trenches would be preferred
- Familiarity with different databases such as SQL Server, MySQL, Postgres
- Familiarity with major operating systems, such as Windows/Linux/OS X.
- Troubleshooting skills across multiple database types and environments that include things like connection tests, java upgrades, tomcat configuration
- Strong listening, verbal, and written communication skills pertaining to problem solving techniques and customer solution management…you like to figure things out.
- You can learn new tricks, enjoy teaming at new levels, admit when you messed it up, ask for help when you need it, and bring your past experience to help grow our support offering.
For more information and to apply, click here.
There are currently no vacancies for this region.