Careers

Marketing Manager

Are you a marketing professional with a focus on customer advocacy and community in the SaaS/BI space? Is so this exciting opportunity could be right for you!

This is an exciting new role for a marketing professional with demonstrated success driving the vision, value and engagement in communities. It will suit an incredibly passionate and organised marketer motivated by building communities and delivering value across new business audiences, regional channel partners and existing customers.

The suitable person will be in a similar role within the BI and/or SaaS space and understand the value of communities to the success of the business.

You will be responsible for:

• Creating and then delivering on a long-term engagement plan both physically and digitally
• Creating and hosting regular customer events, virtually and physically, across the various regions, understanding key topics which will add value, connecting Yellowfin expertise and gaining feedback to optimise the experience.
• Working with our partner community executing on events and delivering consistent communication and updates
• Working with our demand generation team to identify and target new communities aligned to our sales goals.

Yellowfin is a global business headquartered in Melbourne, Australia that offers a powerful suite of BI and analytics products that change the way people discover and share insights. We have over 3 million end-users globally and are recognised by analysts such as Gartner, BARC and Forrester. In fact, we have featured in the Gartner Magic Quadrant for the past 7 years.

About you:

You have a minimum of 5 years’ experience in a similar role. You are an excellent communicator both digitally and in person at all levels. You love managing multiple events and initiatives – people describe you as a planner!

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

• Minimum of 5+ years’ experience in a similar role within an IT/software company
• 3 years’ experience managing social media platforms, online communities and Salesforce Community platform
• Demonstrated understanding of community networks – design, functionality and strategy
• The ability to manage multiple events and initiatives – you will be an excellent planner and time manager!
• Demonstrated, senior relationship building experience
• Partner and channel management experience

Customer Success Manager (CSM)

This 12 month maternity leave contract opportunity is an exciting role for someone experienced in a Customer Success role in the Software / SaaS space. You will be managing a portfolio of customers in the Yellowfin APAC business ensuring they are gaining maximum value from the product measured by adoption. It will suit an incredibly customer focussed individual who is motivated by delivering value to their customer base. You will have a clear understanding of the end-to-end customer engagement process.

Your role includes onboarding oversight, increasing end-user adoption, growing and renewing your existing customer base and retaining revenue – all the while ensuring a positive experience for your customers. You will need to be a strategic and innovative customer advocate who can balance company and customer objectives with little to no escalation needed.

Yellowfin is a global business headquartered in Melbourne, Australia that offers a powerful suite of BI and analytics products that change the way people discover and share insights. We have over 3 million end-users globally and are recognised by analysts such as Gartner, BARC and Forrester. In fact, we have featured in the Gartner Magic Quadrant for the past 7 years.

About you

You have at least 3 years’ experience in a similar role. You understand that clients who are receiving value will renew their contract and seek to do more with their vendor partner. You are evolving into a more strategic and innovative customer advocate and can balance company and customer objectives with little to no escalation needed. You are someone who can look out 6 to 12 months to build success plans that deliver the expectations the customer needs to see to ensure value, loyalty, and renewals.

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

Skills and Experience

• Minimum of 3+ years’ experience within a sales or services team in a like-minded role with a software provider
• A good understanding of the analytics industry or experience in a closely related field in sales or customer service would be an advantage
• Must be able to interact and communicate with individuals at all levels of the organization – externally and internally
• Strong in-person, phone and written customer communication skills
• Ability to prioritise work assignments
• Ability to manage time effectively, work independently and be self-motivated
• Highly collaborative and able to work as part of cross-functional teams
• Bachelor’s degree in a related discipline would be advantageous

Customer Success Operations

This opportunity is an exciting role supporting the Client Success team in APAC. The CS team is focussed on creating and nurturing long-term relationships with Yellowfin customers. They invest their time to understand the customers’ business needs by defining a personalized success plan and implementing tactical engagement programs.

The Customer Success Operations role is focused on supporting team and customer initiatives that create and nurture long-term relationships. Duties include invoicing, project management setup, assisting with regionally based engagement programs, supporting cross-team collaboration, and working closely with global teams all while ensuring a positive experience for our customers. CS Operations must be able to multi-task and show a willingness to learn how Yellowfin’s customer success programs drive value and loyalty with our customers.

Yellowfin is a global business headquartered in Melbourne, Australia that offers a powerful suite of BI and analytics products that change the way people discover and share insights. We have over 3 million end-users globally and are recognised by analysts such as Gartner, BARC and Forrester. In fact, we have featured in the Gartner Magic Quadrant for the past 6 years.

About you:

You are at the start of your finance career, and ready for a move into a role that provides room to grow into a new career path. You are most satisfied when you are CS multi-tasking and will love the opportunity to learn how Yellowfin’s customer success programs drive value and loyalty with our customers. You love organising tasks and ticking things off your list. You see your role as crucial to the success of the CS Team you are supporting.

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

Skills and Experience:

• Strong interpersonal and communication skills
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or evolving business goals
• High attention to detail
• Ability to work independently, manage time and be self-motivated
• Strong PC skills required including use of standard MS Office applications.
• Knowledge of CRM systems a plus, especially Salesforce.

Seniority Level:

• Entry level

Industry:

• Information Technology and Services

Employment Type:

• Full-time

Job Functions:

• Finance
• Customer Service

About the role

Technical Sales Engineer

Are you a Technical Sales Engineer working with BI/Analytics SaaS solutions?

Based in Boise, ID, this exciting role is a key supporting member of the Sales Team. You are the technical guide for prospective customers as they journey into the world of Yellowfin BI. You will be at the forefront of the next generation approach to analytics driven insights and collaborative storytelling using real time machine learning.

The suitable person will have 4 years related work experience in a technical customer facing role such as product management, consulting or sales engineering with a technology company or consultancy.

Does the above describe you? If so, read on!

Yellowfin is a global business headquartered in Melbourne, Australia that offers a powerful suite of BI and analytics products that change the way people discover and share insights. We have over 3 million end-users globally and are recognised by analysts such as Gartner, BARC and Forrester. In fact, we have featured in the Gartner Magic Quadrant for the past 7 years.

About you

You geek out about analytics, big data and data science. You have an innovative approach to navigating customer challenges and objections. Importantly, you have hands-on experience with at least 3 of the following: databases, data warehousing, BI tools, big data platforms, Spark, Python, SQL, Hadoop, Javascript, HTML or WebServices.

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

Skills and Experience

• Bachelor’s or equivalent degree in a business, technical or related field
• Minimum 4+ years’ experience in a technical customer-facing role with a technology company or consultancy
• Strong technical aptitude and the willingness to explore/learn new technologies in a compressed time frame