Careers

Yellowfin Careers

Join the team and join the fun

Yellowfin is a company of talented people who want to make data complexity beautifully simple for our customers and partners.

From Development to Sales, and Design to Customer Service, in Australia, the US, Japan and the UK, Yellowfin works as one team.

The culture of Yellowfin is diverse and inclusive, which creates an energy and passion that you won’t find elsewhere.

You’ll have the opportunity to take ownership, learn and grow and receive the support and training to achieve your development goals. We provide everyone training on our industry and the opportunity to become Yellowfin certified, as well as access to  1:1 coaching for our leaders both current and emerging. 

While we have a great office environment to support collaboration and offer lots of fun team activities, we give everyone the freedom and flexibility to work where and when they need to achieve their optimal life-work balance. Your wellbeing is our priority.

Support Consultant Level 2

In this role you will get to help our global customers use their data in new and exciting ways. Yellowfin is all about teamwork, collaboration, and putting the customer experience first. You will work directly with our customers, being their superhero, solving general to more technical product questions via phone, posts, email, and remote access. So, dust off your cape and get ready to show our clients just what they can achieve when they put their data to work with the support of our Yellowfin team.

So what will you actually be doing?

  • Provide support by phone, email, and community posts.
  • Prioritise and handle escalated issues through our global team and workflow
  • Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions for the wider audience.
  • Assist with the creation of test labs and VMs for the client services team.
  • Assist with maintaining both internal and external training documents where necessary
  • Keep detailed records of product defects/enhancements
  • Assist the Customer Success team in driving client retention and growth.
  • Follow up on escalated issues, be the voice of the customer, own it!
  • Build fabulous relationships with our customers

 

What you’ll need to get the job done

  • Minimum 2 years relevant experience working in a support team environment
  • A bachelor’s degree, technical degree, or uber time in the trenches would be preferred
  • Experience working with different databases such as SQL Server, MySQL, Postgres and operating systems.
  • Troubleshooting skills across multiple database types and environments that include things like connection tests, java upgrades, tomcat configuration
  • Strong listening, verbal, and written communication skills pertaining to problem solving techniques and customer solution management…you like to figure things out.
  • Familiarity with ITIL, KCS frameworks
  • Familiarity with CSS, HTML, Java, SSL

DW/ ETL Architect

The DW/ETL Architect is responsible for the consolidation of all organisation data streams into a formalised, high integrity, industry best practice set of data stores for the enabling of high quality reports with the Company's flagship product - Yellowfin.

In this role you will:

  • Manage existing data flows into the Yellowfin DataStage and DataMart
  • Develop new data flows, transformations and integrations in the DataStage and DataMart
  • Design performant OLAP structures for new data and to improve existing data
  • Gathering, cleaning, structuring and storage of company data streams
  • Dimensional Modelling - OLTP to OLAP (conceptual, logical, and physical) enforcing best practises around modelling design, such as efficient reuse of data, maintainability, and standards
  • Financial, sales and marketing modelling
  • Special project data modelling
  • Developing predictive and prescriptive modelling

 

Skills and Experience:

  • 4+ years working with ETL tools, BI products as a consultant or within an analytics competency centre
  • Industry skill level with SQL Programming
  • Industry experience with Microsoft SQLSVR
  • Industry experience with advanced analytics rools (H2o.ai, SAS, R, Python)
  • Strong data visualisation skills and an ability to think strategically about managing information and data
  • Consulting experience to enable socialisation of DW/ETL solutions with stakeholders
  • Financial modelling experience

Sales Operations Manager

Are you an experienced Sales Operations Manager with a minimum of 5 years of experience in Sales and Sales Operations in a software company focused on Fortune 500 companies and large Independent Software Vendors? If so, this exciting opportunity could be right for you!

The Sales Operations Manager is responsible for the efficiency and effectiveness of Yellowfin's sales team operations activities. To succeed in this role you will have extensive Salesforce.com experience and skills as well as a track record in developing and maintaining Sales Playbooks. Your experience with Miller Heiman, Sales Genetics, Selling with Backbone or similar methodologies will underpin your 5+ years experience in a similar role.

You will be responsible for coordinating, implementing and optimising:

  • Sales Onboarding & Training
  • Salesforce CRM & Sales Reporting
  • Sales Management
  • Sales Commissions & Goals Tracking
  • Commercial Reviews
  • Account Planning
  • Performance Reviews
  • Sales Playbook & Sales Enablement

 

About you:

You have a minimum of 5 years’ experience in a similar role. You are passionate about creating repeatable, scalable sales systems and processes to ensure the team is enabled for exceptional performance. You are a Salesforce guru and have demonstrated experience utilising it to streamline processes and track sales enablement and performance.

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

 

Skills and Experience:

  • Minimum of 5 years of experience in Sales and Sales Operations in a software company focused on Fortune 500 companies and large Independent Software Vendors.
  • Excellent analytical skills - experience with, or exposure to analytics, data, databases, predictive modelling, or business intelligence is highly regarded.
  • A high degree of technical literacy, program management capability and commercial acumen also highly regarded.
  • Significant experience working with Salesforce.com is essential.
  • Process and operationally driven individual with an execution focus.
  • Willing to get creative, possessing a strong work ethic; self-directed and resourceful.
  • Excellent communicator able to interact and communicate with individuals at all levels of an organisation.
  • First and foremost a team player that understands, we are stronger as a team.
  • Bachelor's Degree with a technical or business focus is preferred.

Sales Engineer

Are you a Pre Sales Consultant working with BI/Analytics SaaS solutions?

Based in London this exciting role is a key supporting member of the Sales Team. You are the technical guide for prospective customers as they journey into the world of Yellowfin BI. You will be at the forefront of the next generation approach to analytics driven insights and collaborative storytelling using real time machine learning.

The suitable person will have 4 years related work experience in a technical customer facing role such as product management, consulting or sales engineering with a technology company or consultancy.

Does the above describe you? If so, read on!

About you:

You geek out about analytics, big data and data science. You have an innovative approach to navigating customer challenges and objections. Importantly, you have hands-on experience with at least 3 of the following: databases, data warehousing, BI tools, big data platforms, Spark, Python, SQL, Hadoop, Javascript, HTML or WebServices.

If you are excited by what you have read so far, and you can tick the boxes below we would love to hear from you!

Skills and Experience

  • Bachelor’s or equivalent degree in a business, technical or related field
  • Minimum 4+ years’ experience in a technical customer-facing role with a technology company or consultancy
  • Strong technical aptitude and the willingness to explore/learn new technologies in a compressed time frame

Account Executive

The Account Executive will be responsible for the development and execution of a sales plan to generate Net New Revenue through the identification of new ISV and Alliance Partner opportunities for assigned territories &/or industry segments; and then meeting or exceeding sales goals (quotas) through closing of these opportunities.

The Account Executive will develop, actively manage and progress these opportunities simultaneously through the sales pipeline to meet monthly, quarterly and annual Net New Revenue Targets.

Success will be driven by various factors including development of territory/industry sector with comprehensive solution knowledge, and a thorough understanding of the selection processes by which each prospect type, ISVs/OEMs or Alliance Partners, makes their decisions.

The Account Executive will generate the majority of their opportunities (80 to 90%) through business development activities leveraging an established network to enable multiple large deals, managed simultaneously, ensuring target coverage and attainment. The AE must demonstrate a track record of success closing large deals ($1m to $3+m p.a.) that may be complex and have extended sales cycles (6 to 9 months+).

 

Responsibilities:

  • Use solution sales techniques to start conversations and build relationships with named accounts &/or territory &/or industry sector.
  • Develop a deeper understanding of accounts through defined sales methodologies (e.g. Miller Heiman), industry research and discovery meetings.
  • For large opportunities develop an account strategy with multiple touchpoints over an extended period and be able to communicate the strategy to senior internal stakeholders through use of sales management tools.
  • Coordinate resources throughout the sales cycle, including Support Analysts, Presales Solution Consultants and Solution Architects.
  • Work closely with the Solution Architect who will lead the technical discussions with potential clients.
  • Work closely with other internal departments including Marketing, Product, Partnerships, Support and the wider Sales team as required.
  • Respond to requests from customers for information and deliver effective and interactive presentations.
  • Provide management with accurate forecast of the activity of your pipeline and sales opportunities.
  • Manage transition of closed opportunity to delivery and ensure the seamless transition to Customer Success Manager and Account Manager.
  • Nurture and expand the company's relationship with customer accounts of all sizes.
  • Manage and track customer and transactional information in a CRM system.
  • Travel to customer locations in support of sales efforts.
  • Ensure sales and other administrative tasks are completed in a timely manner.
  • May be a requirement for leadership of fellow team members.
  • Ongoing commitment to continuous learning through the Yellowfin University and Continuous Education platform. Commit to additional training in line with individual development plan.
  • Travel will be required for this role, ~30% range.

 

Core Skills & Experience:

  • Minimum of 10 years’ experience in software sales, selling to Large Enterprises and via indirect channels such as embedding through ISVs &/or with Alliance Partners;
  • A demonstrated track record in closing large / complex software deals
  • Ability to manage simultaneous deals over extended sales cycles to ensure target coverage and attainment.
  • Have an established network that will be utilized in the identification of new business.
  • Experience with analytics, data, databases, predictive modeling, or business intelligence and bachelor’s degree with a technical or business focus preferred.
  • Consistent overachievement of sales goals in a large geographic territory.
  • A ‘hunter’ and ‘closer’ that understands the customer's needs to ensure that closed deals lead to long-term customer success.
  • Highly driven individual with an execution focus and a strong sense of urgency combined and an ability to go beyond relationship management.
  • Willing to get creative, possessing a strong work ethic; self-directed and resourceful.
  • Excellent communicator able to interact and communicate with individuals at all levels of an organization.
  • First and foremost a team player that understands, we are stronger as a team.

Yellowfin is committed to fostering a gender-equitable and diverse workforce both inside its own company and across the industry.

Our Corporate Social Impact Program Women in Data has a number of pivotal programs that engage and educate school-aged students, through to established career-makers. There are many opportunities for you to give back and be inspired through involvement in these initiatives.