After upload Licence file getting an error
21 March, 2016
I have uploaded Licence file and tried to Login.
Getting error message :
"This system currently has the maximum number of concurrent users logged in."
Attachments : images.
Getting error message :
"This system currently has the maximum number of concurrent users logged in."
Attachments : images.
Hi Sarat,
It sounds like you have a concurrent type licence, which does not meet your current YF environment.
Can you please email across the licence file you have, along with a screenshot of the licence details page when trying to upload through to support@yellowfin.bi.
Once we have these details we can get this resolved for you.
Thanks,
David
It sounds like you have a concurrent type licence, which does not meet your current YF environment.
Can you please email across the licence file you have, along with a screenshot of the licence details page when trying to upload through to support@yellowfin.bi.
Once we have these details we can get this resolved for you.
Thanks,
David
Hi David
In Sarat's absence I have emailed you the details you requested.
We now have three servers with this problem. I suspect that the culprit is that the licences we've received recently have this setting:
ConcurrentMode=ALL
Previously we've had them set to:
ConcurrentMode=DISABLED
Appreciate your help.
Kind regards
Paula
In Sarat's absence I have emailed you the details you requested.
We now have three servers with this problem. I suspect that the culprit is that the licences we've received recently have this setting:
ConcurrentMode=ALL
Previously we've had them set to:
ConcurrentMode=DISABLED
Appreciate your help.
Kind regards
Paula
Issues resolved - thanks very much for your assistance, David.
In effect needed to get replacement licences where
ConcurrentMode=DISABLED
We had
ConcurrentMode=ALL
ConcurrentUsers=0
A nonsense combination, that prevented us from logging in.
In effect needed to get replacement licences where
ConcurrentMode=DISABLED
We had
ConcurrentMode=ALL
ConcurrentUsers=0
A nonsense combination, that prevented us from logging in.
Any time !
Glad I could help :)
Glad I could help :)
Hi David,
this happens to me too.
But how am I able to replace the license if I am not able to login?
Regards Rinus Jansen - 4appsgroup
this happens to me too.
But how am I able to replace the license if I am not able to login?
Regards Rinus Jansen - 4appsgroup
Hi Rinus,
If you cannot hit the Admin > Licence details to upload a new licence, just use the UploadLicence page.
To do this, you will need to be on the machine running Yellowfin, then in the browser, enter the URL :
/UploadLicence.i4.
For example:
http://localhost:8080/UploadLicence.i4
You can upload it there.
Please let me know how you go.
Thanks,
David
If you cannot hit the Admin > Licence details to upload a new licence, just use the UploadLicence page.
To do this, you will need to be on the machine running Yellowfin, then in the browser, enter the URL :
For example:
http://localhost:8080/UploadLicence.i4
You can upload it there.
Please let me know how you go.
Thanks,
David
Hi David
As I answered you allready by mail.
This works fine, I was able to load the correct license without login in.
Thanks,
Regards Rinus
As I answered you allready by mail.
This works fine, I was able to load the correct license without login in.
Thanks,
Regards Rinus