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New user – cannot broadcast, access tasks or timeline

I just installed Yellowfin this week. In the demo, I was able to use all of these features. Since I have installed, I cannot broadcast, or access tasks and the timeline.

I feel like it has something to do with setup. When I try to set up a broadcast on a report and click on the search bar to add users I get the following error message:

Oh no! An error occurred loading your details from the database. Please try again later.

I submitted a ticket last Friday - but still no resolution.
Hi Lori,

Thanks for the post.
Can you please provide me with your ticket number so that our team can follow up on that and make sure you are getting the support you need?

Keep me posted.
Thank you so much! Ticket 230986