connection could not be established to the source database
14 January, 2010
Hi Team
I am experiencing an issue with Yellowfin,
When opening, all windows are displaying
?error running report?
?a connection could not be established to the source database?
So it looks like a link has gone somewhere along the line connecting to the database?>?, the server with the database is on and running fine, we have not applied any changes to that server .
And idea on where we can start to troubleshoot.
I am experiencing an issue with Yellowfin,
When opening, all windows are displaying
?error running report?
?a connection could not be established to the source database?
So it looks like a link has gone somewhere along the line connecting to the database?>?, the server with the database is on and running fine, we have not applied any changes to that server .
And idea on where we can start to troubleshoot.
If you open the datasource page from "Administration->Source Systems and Views" menu, you can test the connection.
This error will occur if:
- The database server has been moved, and has another IP address or hostname.
- The database credentials have been changed.
- Communication between the Yellowfin Server and the Database server has been blocked, either physically or via a firewall etc.
- The Database server hasn't been started.
There will also be a log file in Yellowfin/appserver/logs/ called source??.log which will contain information about the JDBC connection to this source database. If you look in this file you may see a log line mentioning the reason that it is not connecting correctly.
If you're still having problems connecting please send through the logs from the logs directory.
This error will occur if:
- The database server has been moved, and has another IP address or hostname.
- The database credentials have been changed.
- Communication between the Yellowfin Server and the Database server has been blocked, either physically or via a firewall etc.
- The Database server hasn't been started.
There will also be a log file in Yellowfin/appserver/logs/ called source??.log which will contain information about the JDBC connection to this source database. If you look in this file you may see a log line mentioning the reason that it is not connecting correctly.
If you're still having problems connecting please send through the logs from the logs directory.