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Licence holders not receiving email notifications


When I try to send a report via email (PFD format) to a licence holder the intended person never receives it.

In their licence details their email address looks fine and their account is active.

Am I missing something? Is there an "allow email notifications" button somewhere? My own account can receive these notifications just fine and I have the same permissions/etc as everyone else.

I've gone through your Wiki and even the forums but cant find anything to assist.

Looking forward to hearing back from you.


System Information
Application Version: 7.1
Build: 20141128
Java Version: 1.7.0_04
Operating System: Windows NT (unknown) 6.2 (x86)
Hello Nathan,

Sorry to see that you are having some issues emailing another YF user a report via PDF.

Can you check that this user can actually receive an email from YF. You can use his email as 'test'
from the screenshot below. If the user gets this test email, then we can take another look at this.

Forum image

Please let us know.

Thank you,


Hi Kyle,

I've just performed a test email. The indented person (lets call her Sally) didn't receive the test email however I received an "Undeliverable" notification in my outlook.

The notification stated that it was unable to send the test email to which makes sense because her actual email address is

So it seems the problem is that Yellowfin has an incorrect address for this person (and I bet its the same for others too).

How do I go about adjusting the email address for these licence holders?

Thanks for putting me on the right path Kyle, appreciate it!

As an added note -

I've just tried a test email on another licence holder and received the below message:

Connection Failed
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 User unknown

So far there's only one person who receives this message during a test email.
Hello Nathan,

You can edit the users email address by going to the User section under Admin page - See screenshot.

Forum image

You will then have the option to edit the users email.

Forum image

Let me know if this works.

For the other error that you outlined. I did a quick Goggle search and found this...

SMTP Error

Looks like that user needs to make some adjustments on their mail server.

I hope this helps out but if not, let me know.