These columns are being updated by connected agents playing with the dashboard in their own profiles, but they don't have the permissions to make changes to the public dashboard (and in fact they didnt). I dont know if they tried to make changes, or they just moved the dashboard or added it to their own lineup.
The agent Jessica has no permissions to modify the public dashboard. How did she modify it.
We have responded to you via the case that was submitted yesterday via our support email.