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error code 4

New to Yellowfin. I've created a user, with a user role, in our product, which is connecting to Yellowfin.
The user should be created in YF, from our product.
I'm speaking to the developer, and they are saying with a specific user, he is getting an error from YF, in the logs.
What we are getting back from YF is the following:
{"attributes":{"soapenv:encodingStyle":"http://schemas.xmlsoap.org/soap/encoding/"},"remoteAdministrationCallReturn":{"attributes"
:{"id":"id0","soapenc:root":"0","soapenv:encodingStyle":"http://schemas.xmlsoap.org/soap/encoding/","xsi:type":"ns2:
AdministrationServiceResponse"},"errorCode":{"attributes":{"xsi:type":"xsd:int"},"$value":"4"},"statusCode":{"attributes":{"xsi:type":"xsd
:string"},"$value":"FAILURE"}}}

I'm assuming that our mapping for this role is incorrect in YF, but I wanted to put this out there, and see if anyone can help.
THanks.
Hello Guest,

There's been some recent discussion in another Forum Post regarding webservices / SOAP requests, which might assist you.

Let me know if this helps, if not I'll be happy to help further.

Kind Regards,

Danny

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