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Which log files do I send when requested by Yellowfin Support?


If you have come to this page then it probably means you have encountered an error in Yellowfin that needs further investigation by the Yellowfin team.

Yellowfin has a list of log files that can be used to identify the underlying, or more descriptive errors not displayed in the browser.

Just grab all files under Yellowfinappserverlogs and send them across to [color="#3366FF">support@yellowfin.bi[/color]
Note: You may need to stop Yellowfin in order to grab all the files.

It is also best if you compress the log files before sending to keep the email attachment as small as possible.

If you have any questions, or run into any issues getting these files, just shoot us a note at [color="#3366FF">support@yellowfin.bi[/color].

Thanks,
Yellowfin Support Team
Related Yellowfin.log:

YF:2015-06-11 16:36:48: INFO (MIDataSourceAction:execute) - MIDataSourceAction entered
YF:2015-06-11 16:36:48: INFO (MIDataSourceAction:execute) - MIDataSourceAction exiting with action: MIDataSourceEdit
YF:2015-06-11 16:36:48: INFO (MIPreDataSourceEditAction:execute) - MIPreDataSourceEditAction entered
YF:2015-06-11 16:36:48:ERROR (DBAction:) - Error occurred when connecting to the database: java.lang.ArrayIndexOutOfBoundsException: 4
java.lang.ArrayIndexOutOfBoundsException: 4
at oracle.jdbc.driver.T4C8TTIdty.(T4C8TTIdty.java:480)
at oracle.jdbc.driver.T4CConnection.connect(T4CConnection.java:1161)
at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:320)
at oracle.jdbc.driver.PhysicalConnection.(PhysicalConnection.java:546)
at oracle.jdbc.driver.T4CConnection.(T4CConnection.java:236)
at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:521)
at com.hof.pool.JDBCConnection.openConnection(JDBCConnection.java:155)
at com.hof.pool.DBConnection.authenticateAndOpenConnection(DBConnection.java:128)
at com.hof.util.DBAction.(DBAction.java:466)
at com.hof.util.DBAction.(DBAction.java:441)
at com.hof.mi.process.MIAdminProcess.loadDataSource(MIAdminProcess.java:5552)
at com.hof.mi.web.action.MIPreDataSourceEditAction.execute(MIPreDataSourceEditAction.java:232)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:228)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.hof.servlet.BrowserHeaderFilter.doFilter(BrowserHeaderFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)
YF:2015-06-11 16:36:48: INFO (MIPreDataSourceEditAction:execute) - MIPreDataSourceEditAction exiting

Thanks for trying Yellowfin

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